Serving communities across Greater Los Angeles

C-20 contractor under CSLB #1143117

info@mistercoolcalifornia.com
Ready to dispatch(323) 770-7737

Privacy Policy: Mister Cool California

Last Updated: 2025

Book a service call Call (323) 770-7737
Mister Cool HVAC technicians serving homes in Los Angeles
Mister Cool service van loaded for a service visit in Los Angeles
2025Last updated
1143117CSLB license, C-20
45Days to answer a request
13Not directed at children under 13

Privacy policy

Introduction

Mister Cool California operates this website and is committed to protecting your personal information.

This Privacy Policy explains how Mister Cool California ("we," "us," or "our") collects, uses, and protects information gathered through https://mistercoolcalifornia.com/. We are a California-licensed HVAC contractor (CSLB #1143117) serving the Greater Los Angeles area. California law, specifically the California Consumer Privacy Act (CCPA), governs how we handle your data. That law gives California residents meaningful rights over their personal information. This policy is written in plain language so you understand exactly what those rights are.

About Mister Cool California
Office desk in Los Angeles with a phone and a scheduling calendar on screen
Technician's hand pointing to a line on a printed estimate at a Los Angeles home

We collect only the information needed to serve you and respond to your requests.

What we collect

Information We Collect

When you use our website, we may collect the following types of Personal Information (PI), a term defined under the CCPA as any data that identifies, relates to, or could reasonably be linked to you as an individual. This includes:

  1. 01
    Contact details:

    Name, phone number, email address, and service address submitted through contact forms or booking tools.

  2. 02
    Communication content:

    Messages you send us describing your HVAC issue or service request.

  3. 03
    Device and usage data:

    IP address, browser type, pages visited, and time spent on the site. This data is collected automatically when you browse.

  4. 04
    Service history:

    If you have previously received service from us, we may retain records of that work.

We do not collect payment card information directly. Any payments processed through our site are handled by third-party processors who maintain their own security standards.

Mister Cool HVAC crew before a scheduled call in Los Angeles

We use your information to respond to service requests and improve how we serve Greater Los Angeles customers.

How we use it

How We Use Your Information

Specifically, we use the Personal Information we collect to:

  1. 01
    Contact you in response to a quote request, form submission, or phone inquiry.
  2. 02
    Schedule and dispatch HVAC service to your location.
  3. 03
    Send appointment confirmations or follow-up communications related to your service.
  4. 04
    Improve our website content and user experience based on aggregate usage data.
  5. 05
    Comply with legal obligations applicable to a California-licensed contractor.

We do not sell your personal information to third parties for marketing purposes. We do not use your data to build advertising profiles or share it with data brokers.

Mister Cool technician on a residential call in Los Angeles

Cookies and Tracking Technologies

Our website uses cookies, small data files stored on your browser, to understand how visitors use our site.

A cookie and tracking technology is a file placed on your device when you visit a website. It helps us understand which pages are visited most, how long visitors stay, and whether they arrived from a search engine or another source. We use this information in aggregate form only, never to identify you personally.

We may use tools such as Google Analytics to collect this data. You can disable cookies through your browser settings at any time. Doing so will not affect your ability to contact us or request service.

Ask us about your data
Paperwork being handed across a counter, as with records kept for Los Angeles customers

We work with a small number of trusted third-party platforms that may receive limited data about your visit.

Third parties

Third-Party Services

Third-party service disclosure, as required under CCPA, means we identify any outside platform that touches your data. These may include:

  1. 01
    Analytics tools

    (such as Google Analytics) that track aggregate website usage.

  2. 02
    Form and scheduling software

    that receives the information you submit through contact or booking forms.

  3. 03
    Website hosting providers

    that store and serve site files.

Each third party we work with is bound by their own privacy policy and data handling practices. We do not authorize them to use your data for their own marketing purposes.

Your rights

Your Rights and Choices

California residents have specific legal rights over their personal information under the CCPA. The California Consumer Privacy Act (CCPA) grants you the following rights:

Mister Cool technician at a Los Angeles home ready to start a service call
45Days to respond, as required by law

Right to Know

You may request a list of the personal information we have collected about you and how it has been used.

Right to Delete

You may request that we delete personal information we hold about you, subject to certain legal exceptions.

Right to Opt Out

The CCPA's right to opt out allows you to instruct us not to sell or share your personal information. We do not currently sell personal information.

Right to Non-Discrimination

Exercising your CCPA rights will not affect the service you receive from us.

Data subject requests

To submit a data subject request, a formal request to access, correct, or delete your information, contact us using the information at the end of this policy. We will respond within 45 days as required by law.

How long we keep data

Data Retention

Printed HVAC estimate on a kitchen table in a Los Angeles home
The records we keep for Los Angeles customers.

We keep your information only as long as needed to serve you and meet our legal obligations.

Our data retention policy is straightforward. Contact form submissions and service records are kept for a reasonable period to support ongoing customer relationships and comply with contractor record-keeping requirements under California law. When information is no longer needed, it is deleted or anonymized. You may request deletion at any time using the contact information below.

Children

Children's Privacy

This website is not directed at children under the age of 13.

We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through this site, contact us immediately and we will delete it.

Contact our team
Mister Cool technician working inside a Los Angeles home
Mister Cool technician checking equipment at a property in Los Angeles

Changes to This Policy

We may update this Privacy Policy when our practices change or when the law requires it.

When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically.

Read our FAQ

Contact Us About Privacy

Questions about this policy? We're easy to reach.

Mister Cool California

CSLB #1143117

📧 info@mistercoolcalifornia.com

📞 (323) 770-7737

Service Area: Greater Los Angeles, including Long Beach, Pasadena, Anaheim, Santa Ana, and the Inland Empire

You may also submit a data subject request using any of the contact methods above. We respond to all privacy inquiries within 45 days.

Book a service call Call (323) 770-7737
Mister Cool California service van parked on a Los Angeles street